It happens in a second: you’re reading an email or text message, and something grabs your attention. Maybe it says your package is delayed. Or that your bank account has been frozen. You click - then immediately wonder if it was a mistake.
If you’ve clicked something suspicious, you’re not alone. Scams and phishing attempts are getting smarter and harder to spot. But here’s the good news: acting quickly and calmly can help protect your information and stop things from getting worse.
In this article, we’ll explain what to do right away, how to check if your device or account has been compromised, and how to stay safer going forward.
Step 1: Don’t Panic - But Don’t Ignore It
Clicking a suspicious link doesn’t automatically mean your information has been stolen or your device is infected. Some scam links are simply designed to scare you into giving up personal details.
That said, it’s important to take it seriously and move quickly to secure your information.
Step 2: Close the Window or App
If a strange website, pop-up, or form appears after clicking, close it immediately.
- Don’t enter any personal details, passwords, or payment info.
- Don’t call any phone numbers it displays.
- If it opens a download, do not install or run anything.
Step 3: Run a Security Scan
If you’re on a computer, run a virus or malware scan using your antivirus program. If you’re on a smartphone or tablet, you can:
- Restart the device
- Check for any new apps you didn’t install
- Update your phone’s software to the latest version
- Use a trusted mobile security app (e.g., Norton, Avast)
If you don’t have security software installed, consider asking someone you trust to help install it or take your device to a professional for a scan.
Step 4: Change Your Passwords
If you think the site may have asked for or accessed your personal info, change your passwords right away - especially for:
- Email accounts
- Online banking
- Shopping accounts (like Amazon or PayPal)
- Any accounts using the same password
Use strong, unique passwords and consider writing them down in a safe place or using a password manager.
👉 Related reading: How to Spot a Scam: Tips Every Senior Should Know
Step 5: Check Your Bank or Credit Card Accounts
Look for:
- Unusual charges
- New withdrawals
- Small test transactions you didn’t make
If anything seems off:
- Call your bank’s fraud department immediately
- Ask to freeze or cancel your card if needed
- Monitor your statements for the next few weeks
Step 6: Report the Scam
Reporting helps stop scammers and protect others. Depending on your country, you can report scams to:
- New Zealand: Netsafe
- Australia: Scamwatch
- USA: FTC – ReportFraud.ftc.gov
- UK: Action Fraud
You can also report scam emails by forwarding them to your email provider (e.g., report@phishing.gov.uk or reportphishing@apple.com).
Step 7: Tell Someone You Trust
If you're unsure what to do next, talk to a family member, friend, or caregiver. They can help double-check your device, contact your bank, or provide peace of mind.
Being open about what happened helps protect you - not embarrass you.
You’re Not Alone, and You’re Not Silly
Scams are designed to trick even the smartest people. If you clicked on something suspicious, that doesn’t mean you’ve failed - it means you’re human.
The most important thing is what you do next. Acting quickly, changing passwords, and telling someone you trust can make all the difference.
At Elli Cares, we believe technology should feel safe and empowering - not overwhelming. We're here to support your independence, confidence, and daily peace of mind.
👉 Learn more at www.elliapp.co
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